Find quick answers to the most common questions about our services, payments, and processes.
What is Public Sewa?
Public Sewa is a government services portal based in Jamshedpur, Jharkhand. We help citizens apply for and manage essential government documents — Aadhaar, PAN, Ration Card, Voter ID, certificates and much more — online or offline.
How do I register on Public Sewa?
Click the 'Register Now' button on our homepage. Fill in your name, email, and mobile number. After registration, complete your profile and you'll be ready to use all 60+ services.
Is Public Sewa an official government website?
No, Public Sewa is an authorized service center that facilitates government service applications. We are a private portal that helps citizens navigate and apply for government services efficiently.
What are the working hours?
We operate Monday to Saturday, 9:00 AM to 9:00 PM. You can submit applications online 24/7 through our portal, and our team will process them during working hours.
What services are available?
We offer 60+ services including Aadhaar, PAN Card, Ration Card, Voter ID, Jharsewa certificates (Residential, Income, Caste, EWS), ITR filing, GST registration, Udyam registration, Digital Signature, and many more.
How long does it take to process an application?
Processing times vary by service. Simple document services like Aadhaar update take 3–7 days. Business registrations may take 7–15 days. Certificates from Jharsewa depend on government portal speed.
Can I apply if I don't have all documents?
Our team will guide you on what documents are acceptable alternatives. Please contact us before applying and we'll advise the best approach for your situation.
Do I need to visit your office?
Most services can be done 100% online through our portal. Some services may require a physical visit for biometrics or document verification. Our team will inform you if your service requires an office visit.
How does the wallet system work?
Add money to your Public Sewa wallet using UPI, credit/debit card, or net banking via Cashfree. When you submit an application, the service charge is automatically deducted from your wallet balance.
What payment methods are accepted?
We accept UPI (PhonePe, GPay, Paytm), Debit/Credit Cards, Net Banking, and Wallets through our secure Cashfree payment gateway. All transactions are SSL encrypted.
Can I get a refund?
Refunds are processed for failed transactions automatically within 5–7 working days. For service-related refunds due to our error, please contact support within 48 hours of application.
Is my payment information secure?
Yes. All payments are processed through Cashfree, a PCI-DSS compliant payment gateway. We never store your card details. Every transaction uses 128-bit SSL encryption.
I forgot my password. What to do?
Click 'Forgot Password' on the login page. Enter your registered email address and you'll receive a password reset link within a few minutes.
My application shows 'Pending'. Is that normal?
Yes. Pending status means your application has been received and is being processed. You'll be notified when the status changes to Approved or if additional documents are needed.
How do I track my application?
Login to your account and go to 'My Applications' or 'Track Status'. Enter your application number to get real-time status updates.
What if I made a mistake in my application?
Contact our support team immediately at +91-7209737779 or via WhatsApp. If the application hasn't been processed yet, we may be able to make corrections.
Still Have Questions?
Contact our support team — we're happy to help you with any question or concern.